The ISM Job Management System (JMS) is the glue that holds our network together.

This industry leading secure system, accessible via a web portal, enables you to enter the reported furniture fault(s) and customer details, book appointments and monitor the progress of a job through to completion.

• Very easy to use and navigate to ensure complete transparency
• Craftsmen contact number and address details provided on every job submitted
• Can be customised to meet your specific needs e.g. you can use your own fault codes, ISM fault codes or both
• Allows you to upload images/specification documents for our Craftsmen to access
• Email notifications will update you as the status of each job progresses

You raise a service request as normal but select Triage instead of Report or Repair.

Based on a full description of the issue, including images that you have uploaded onto the JMS, ISM determines whether the furniture can be repaired and estimates the repair costs and specifies what parts, if any, are required.

You decide whether to proceed with the repair or not Unnecessary call-outs are eliminated and reporting costs reduced.

The Triage service is priced at £12 per job with a 50% rebate to you if a service visit is authorised.