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Approved out of warranty service & parts
Approved out of warranty parts & service
At ISM Furniture Services, we understand that your furniture is an investment in comfort and style. As the approved service provider, we are dedicated to ensuring your furniture continues to provide you with the utmost satisfaction long after the initial warranty period.
In 2008 like-minded craftsmen came together to form a network of highly skilled furniture repair specialists that provide national coverage and uniform pricing.
With over 100 time served furniture technicians on the road, we can address and resolve furniture damage issues in a timely and efficient manner.
We will put the customer first and ensure their journey to resolution is a smooth one.
“ISM is hands down the most professionally managed and competent group of technicians in our industry. Despite their surge in popularity as a provider their service to us has not faltered. Please keep up the good work.”
Rob Davies, Himolla Polstermöbel
Our Job Management System (JMS) provides job status updates in real time along with full analysis capabilities. This allows you to monitor the reasons for furniture damage and take evidence based steps to improve design, materials, transportation, etc…
Network of owner managed businesses with customer service as their top priority.
We have workshops to carry out repairs where it is not practical to do so in the customers home or the retail store.
Knowledge of where to source parts if they are difficult or can’t be obtained from the OEM.
Consistent high standard of performance across the network.
“ISM have been a trusted service provider to us for over 4 years giving us a professional and consistent service. Their skilled technicians and quality reporting have helped to ensure we are able to provide great levels of service to our customers and resolve many issues at a very reasonable cost. Thank you and keep up the good work”
Maarten van Eden Director Corndell Quality Furniture
Nationwide coverage
Expert Craftsmen
“Kaymed have been working with ISM Networks for three years now, in that time the business has grown considerably and a big part of that is down to the good working relationship we have with the ISM team – from management to operational level. We find ISM to be professional and responsive in our dealings with them and their Craftsmen and Technicians to be thorough, courteous and committed to providing good customer service which is the key to building successful business.”
Declan Brady
Kaymed